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Category Archives: Hotel Management

TripAdvisor solution

After a dismal reporting of Q2 for TripAdvisor it has the research team out speaking with hotels asking for more attractive solutions.  The conversation covers many topics and includes suggestions for all of the current solutions in place. The introduction of online travel agencies into the hotel TripAdvisor pages was a turning point in the…
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TripAdvisor integrity fail

We have always been TripAdvisor advocates but it seems that TripAdvisor is spiraling out of control. We recently found a glaring content mistake. On the TripAdvisor Owner page (https://www.tripadvisor.com/Owners) there is a testimonial. The testimonial content comes from a TripAdvisor insights video  and the thumbnail picture represents the property El Taj Condo Hotel, where as…
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Want bad reviews? Turn away a booked guest

The strategy of Automated Contacts is to advise our clients that happy and satisfied guests leave great reviews on TripAdvisor. Some of our clients like to push the limit to maximize revenue by overbooking. To over come the impact of a negative review, Taylor Short from Software Advice, a hotel reservation research firm, recently posted a…
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Increase TripAdvisor Ranking

We are asked regularly how to increase your TripAdvisor ranking.  The Four Seasons Hotel in Austin recently jumped up 26 spots on TripAdvisor to become Austin's highest rated hotel. We recently caught up with Rob Hagelberg, Austin Four Seasons' general manager, to find how they improved their reviews. Here are a few of the best…
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