Want bad reviews? Turn away a booked guest

The strategy of Automated Contacts is to advise our clients that happy and satisfied guests leave great reviews on TripAdvisor. Some of our clients like to push the limit to maximize revenue by overbooking. To over come the impact of a negative review, Taylor Short from Software Advice, a hotel reservation research firm, recently posted a great article on strategies for satisfying a turned away or “walk” guest.


Automated Contacts develops web sales machines

  • Tip #4: Simplify page design, always be closing

Websites are sales machines. They are open 7×24 and should always be generating sales. Designers can no longer deliver vanity projects, and websites that  are  “good looking”. In order to thrive against the competition, your website need to always be closing. We believe the main focus for every website is to gain more business by driving users to book and having a user-friendly online reservations system pays-off.

This means that your website should have a “Book Now” button visible on every page, preferably at the same spot. This simplifies design and ensures consumers know where to go when they are ready to book. In addition, you should promote deals on pages, offer options to contact the hotel, and allows your guests to purchase Gift Certificates. Every page should help consumers get closer to booking a stay at your hotel.

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Automated Contacts upgrades to .net 4 Framework

   Automated Contacts is now in the process of upgrading all hosting applications including our Online Condo Hotel Reservation System to Microsoft Framework 4.0.  The company moves forward to the next generation of web applications. The .NET Framework provides a comprehensive and consistent programming model for building applications that have visually stunning user experiences and seamless and secure communication. Automated Contacts used the .NET Framework to improve its operation visibility and extend functionality in the hospitality industry.

All Automated Contacts .NET projects are being developed in Visual Studio 2010.


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The ultimate success of a hotel…

The ultimate success of a hotel may depend on the strength of the reservation system, marketing, and other support provided by the hotel brand.


Excerpt from the article:

The Shifting Sands of Hotel Brand Standards.
By Robert E. Braun | Hotel Lawyer
Tuesday, 13th September 2011

Read the full article at: