ken schmidt VP-GM TripAdvisor

Automated Contacts meets TripAdvisor

ken schmidt VP-GM TripAdvisorWearing my VP/GM hat of the hotels, I took my reputation manager of Condo Hotels Playa del Carmen with me on a trip to Newton MA, the home office of TripAdvisor.  We made contact with the right people and arranged a meeting to discuss some of the details that we felt could be potential issues with TripAdvisor patrons coming to Playa del Carmen Mexico.

Upon arrival the location looked like a college academy with buildings scattered through out the property.  They were very kind and courteous.  We discussed issues like pictures displayed on the TripAdvisor website and what defines the area that identifies the boundaries of the town of Playa del Carmen.  They addressed our issues with the department heads for each of our questions, even met the #2 employee / director to make sure our questions were answered as correctly as possible.  We left with some answers and of course some not due to the secrecy of the rating formula.  In return they asked if we would be open to offer them a video testimonial and we gladly obliged.

The testimonial videos can be found on the TripAdvisor Insights section of their website.  Here are the links and the videos.

TripAdvisor for Business by Automated Contacts


Automated Contacts specializes in all the services provided by TripAdvisor.  Reputation management is not an option anymore it is a necessity. But there is more than reputation management. The reality is TripAdvisor is one of the largest and most reputable travel sites on the planet. It now represents the top referral site on most hotels or property websites. The traffic it generates is enormous.  The business it can create is equally as large but it takes a strategy and a plan.

TripAdvisor Review Express - Automated ContactsWe have developed the tasks in our software to follow a very strategic plan plan. The strategy is fairly straight forward and if followed it will insure that your property will list in the top spots in the ranking of TripAdvisor.  We have been involved with properties that held the number one spot for more than a year, we have seen the effects of a property not doing the right things.

Automated Contacts has been certified as a certified IBE (Internet booking engine) for TripAdvisor. TripConnect sends travelers who are ready to book straight from TripAdvisor to your website’s booking page hosted with Automated Contacts.  Click here to learn more about TripAdvisor TripConnect.