Want bad reviews? Turn away a booked guest

The strategy of Automated Contacts is to advise our clients that happy and satisfied guests leave great reviews on TripAdvisor. Some of our clients like to push the limit to maximize revenue by overbooking. To over come the impact of a negative review, Taylor Short from Software Advice, a hotel reservation research firm, recently posted a great article on strategies for satisfying a turned away or “walk” guest.